Make an insurance claim

Westpac does not guarantee any insurance and cover is subject to your application for insurance being accepted by the insurer. If you purchase an insurance policy through Westpac or as a result of a referral, Westpac will receive a commission which is a percentage of your premium.

General insurance

This information is general only and does not take into account your personal circumstances. Westpac can arrange for the initial issue of the following insurance:

• Home & Contents and Landlord Insurance issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). View the Home and Contents Insurance Key Fact Sheets
• Motor Insurance issued by Allianz. 

If you take out Home & Contents or Landlord Insurance or Motor Insurance with Allianz, the Bank will receive a commission of up to 12% of the premium (exclusive of GST).

Westpac can refer clients to Allianz, Club Marine Limited ABN 12 007 588 347 AFSL 236916 (Club Marine) and AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA) (both Club Marine and AGA act as an agent under a binder for Allianz), respectively, for each of the following insurance:

• Caravan & Trailer Insurance issued by Allianz,
• Pleasure Craft Insurance issued by Club Marine,
• Travel Insurance issued by AGA for the insurer Allianz.

for which it will receive a commission of up to 10% of the premium (exclusive of GST) if you take out the insurance (including renewals).

Policy terms, conditions, limits and exclusions apply. Read the relevant Product Disclosure Statement (PDS) to see if the insurance is right for you. Where applicable, a Target Market Determination (TMD) has been created for these products. For Caravan & Trailer and Pleasure Craft, please contact Allianz on 1800 502 077 for a copy of the TMD.

Any financial product advice provided on this website is of a general nature only and does not take into account your personal circumstances. Westpac refers customers to TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life), the issuer of life insurance policies. TAL Life is part of the TAL Dai-ichi Life Australia Pty Ltd ABN 97 150 070 483 group of companies (TAL). If you purchase a life insurance policy as a result of a referral from us, Westpac will receive a commission of 10% of your premiums (exclusive of GST) for the period you continue to hold a policy.

Before purchasing life insurance, you should read the Product Disclosure Statement (PDS) and the Target Market Determination (TMD) to help you decide if life insurance is appropriate to your objectives, circumstances and needs. You can obtain the PDS and TMD from TAL’s website or by calling TAL on 1300 345 620.

By accessing TAL’s website, you will enter a third-party site not owned by Westpac. Any personal information you provide to TAL's website will be collected, used, and disclosed in accordance with TAL's Privacy Statement and Privacy Policy, also available on their website. 

If you would like help deciding whether life insurance is right for you, we recommend speaking to a financial adviser.

Complimentary Credit Card and Card and Loan Repayment Insurance​

Credit Card Repayment Protection, Flexi Loan Repayment Protection and Personal Loan Protection are issued by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (AAIL) (issuer of the unfit for work and job loss covers) and TAL Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 (TLISL) (issuer of the death cover).​

TLISL is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL).​

Westpac is a trademark of Westpac Banking Corporation ABN 33 007 457 141 and is used by AAIL and TLISL under licence.​

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) which allows eligible Westpac cardholders to claim under it as third party beneficiaries.​

Westpac's Privacy Statement is available at westpac.com.au/privacy/privacy-statement or by calling 132 032 8am – 8pm Sydney time, 7 days. It covers:

• How you can access the personal information Westpac holds about you and ask for it to be corrected;
• How you can complain about a breach of the Privacy Act 1988 (Cth) or a registered Code by Westpac and how Westpac will deal with your complaint; and
• How Westpac collect, hold, use and disclose your personal information in more detail.

View the Westpac Retail and Business Banking Financial Services Guide and Credit Guide (PDF 238KB)